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TruckChamp.com Help Center
Welcome to TruckChamp.com!: TruckChamp.com offers the most popular, high-demand accessories for your personal light-duty pickup truck, car, or SUV shipped from multiple locations throughout the nation for quick delivery. Our family-owned and operated company applies exceptional, dedicated customer service to all we do, as reflected in our A+ rating by the Better Business Bureau. Best of all, we know what it takes to install the products we sell and guarantee your complete satisfaction.
Some of the unique characteristics about Truck Champ you'll find when doing business with us:
- If you're not happy, we're not happy. We staff customer service representatives whose primary objective is to help you with your unique situation. We want to make sure you get the correct product delivered to you quickly. We'll do everything possible to get your unique situation fixed should you run into any problems, ultimately leaving you satisfied with a positive outcome.
- We strive to provide you with complete answers when you have questions about our products or installing them. We don't just tell you a quick fix and hope that it all turns out okay like other auto accessory retailers.
- We're customers, too. We buy these products ourselves, so we know exactly what you're looking for when purchasing auto accessories. And we know you want to be treated with dignity and respect, just as we would.
Expert Advice: Rest assured you're getting complete, quality answers from our product managers. Our auto guru guys have over 30 years' experience with installation and our products, so they know what you're talking about when you contact them.
About TruckChamp.com: TruckChamp.com offers the most popular, high-demand accessories for your personal light-duty pickup truck, car, or SUV shipped from multiple locations throughout the nation for quick delivery. Our family-owned and operated company applies exceptional customer service to all we do, as reflected in our A+ rating by the Better Business Bureau. Best of all, we know what it takes to install the products we sell and guarantee your complete satisfaction.
Originally founded as an RV sales and service company, L.O.F., Inc. designed TruckChamp.com to provide a greater reach for our products and services. Because we have been meeting the needs of truck enthusiasts in the Chicagoland area for over 30 years, we know our industry and have already done the research to purchase in bulk, thus passing the savings on to you, our customers.
We take pride in our personable service and family atmosphere. Thanks for choosing TruckChamp.com as your resource for all your truck and SUV accessory needs!
To order, call us toll-free at 1-888-244-5908, or order online. We're open Monday through Friday from 8:30 am to 5:30 pm.
Our Mission Statement: To become the premier automotive internet company by providing superior customer service while representing a strong product offering.
Contact Information: E-mail us, chat online with us, or call us! We're here for you!
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Speak with a live, friendly customer service representative! We are open to take your calls Monday through Friday from 8:30 am to 5:30 pm.
How to Order: Ordering on TruckChamp.com has never been easier! There are several ways to find what you're looking for. Feel free to browse the site and check out the great products we offer by looking through the product categories on the left side of the page. Or, if you see one of the main categories you're interested in such as tonneau covers, go ahead and click on that picture. From there, you're able to browse all the different types of tonneau covers we offer and narrow down your search.
If you're looking for something specific (maybe you have a part number), you can type it into the Smart Search bar at the top of the page. Or, if you just want to find a bunch of stuff that will fit your specific vehicle, use our Vehicle Selection Tool in the top, left-hand corner of the page:
- Click on Year. Select the year your vehicle was made.
- Click on Make. Select the make of your vehicle. Notice the most popular brands appear at the top of the list.
- Click on Model. Select the model of your vehicle.
Our Vehicle Selection Tool will show the products we carry specifically for that vehicle so you know you're getting the correct model of that product. You can then browse items such as air intakes, tonneau covers, and nerf bars. We also provide at-a-glance Feature Points so you can browse quickly.
When you find something you like, click on the product name of the hyperlinked blue words. This will take you to a page dedicated to that product where you can learn the part number, product options, and price. Or, if you're ready to purchase, click on Add to Cart to advance to the checkout page. If, however, you'd like to learn a little bit more about this particular product, click on its picture. This page will provide product information such as the description, application guide, warranty guide, and reviews by customers for that product.
Great! You've decided you want that item and you're ready to order. Click on Add to Cart. This will take you to the checkout page. If everything looks correct, click on Proceed to Checkout. Here you have the option to sign in as an existing customer or as a guest. The main difference between registering and signing in as a guest is that when you register your contact information, we're able to offer you advanced notice of great sales, discounts, and promotions on items you may be interested in for future purchases. (Who doesn't want to save money these days?) Creating an account also allows you to save certain billing information so that you're able to track the status of your orders and set your ordering preferences.
Complete the ordering process by advancing through the Billing Details, Shipping Details, and Shipping Method sections, and then receive your Order Confirmation. You're all set! You'll soon be enjoying the benefits of the desired product for your specific vehicle. And you'll be even happier knowing you got it at a great, low price!
Payment Options: TruckChamp.com accepts all major credit cards using our guaranteed secure checkout.
Promotions & Discounts: From time to time, TruckChamp.com offers great promotions and discounts on top of our already low prices. That's why it's good to register an account with us instead of signing in as a guest. If you register your contact information, we'll be able to send you advance notices of sales, discounts, and promotions.
We always offer free shipping on all orders shipped within the continental US that are over $89 (with some rare exceptions). There are also package deals that combine two or three items together to get you the best total discount price. You can find these deals on the left side of the page under Brands and then click on TC Package Deals.
Sales Tax: Since our headquarters are located in Indiana, the government mandates we must charge a 7% sales tax if shipped to an Indiana address. But we don't charge sales tax if shipped to any other state in the US—Alaska and Hawaii included.
Where We Ship: We ship to all 50 states in the United States of America. We offer free ground shipping on all orders over $89 shipped within the continental USA (with some rare exceptions). Please contact us for shipping rates to Alaska and Hawaii. We do not ship internationally, including Canada, Puerto Rico, and Mexico, nor to APO/FPOs at this time.
Product Availability: TruckChamp.com ships from multiple locations across the US in order to get your product to you as soon as possible. The majority of nerf bars, bull bars, and tonneau covers are shipped directly from our warehouse in Indiana.
All of our orders are shipped FedEx Ground and most arrive in 1-4 business days after leaving our warehouses. Most orders leave our warehouses within one business day! Please call us toll-free at 1-888-244-5908 or email us at customer_service@truckchamp.com for shipping rates to Hawaii and Alaska.
Returns & Exchanges: If you're not happy, we're not happy. TruckChamp.com has a No-Hassel Returns policy. If you decide you don't like the product, decide it's not the correct product, etc., you can choose either a product replacement or a full refund up to 30 days after the purchase date, if the following conditions are met:
The package must be in original, unused condition and must be returned in the original packaging. These are constraints set by product manufacturers and we are obligated to honor their policies on returns. Items returned in poor condition or having parts missing will not be credited.
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The customer must obtain a Return Goods Authorization (RGA) number issued by TruckChamp.com. To obtain an RGA number, give us a call toll-free at 1-888-244-5908 or shoot us an email at customer_service@truckchamp.com. Please be sure the outside of the box contains the RGA number, along with your name and address, clearly and legibly written.
Our Product Return Procedure is very easy:
- Re-package the item in its original packaging, all pieces and parts included. Seal it well.
- Call us toll-free at 1-888-244-5908 or email us at customer_service@truckchamp.com to be issued a Return Goods Authorization (RGA) number.
- Write the RGA number clearly on the outside of the box.
- Write your name and address information on the outside of the box.
- Go to your nearest FedEx location and send it back to us.
If you'd like to exchange an item, please call or email us. We will find the right product for you and let you know if there is a price difference. Then, follow the procedure (above) for returning the item you want to replace. Once we receive your original item with all its pieces intact and verify that it is in a resalable condition, we will process it in our system and ship your new item to you. (No need to place another order for your new item.)
If you prefer not to have a replacement part and decide on a full refund, send the product back to us and we will credit your account with the price you paid for the item if the product is in resalable condition.
If there is an error on our part, we will be happy to issue a Call Tag for FedEx to come pick up the item; the shipping cost will be on us.
If you have any questions regarding our Product Return Procedure or exchanging an item you've purchased, please call us toll-free at 1-888-244-5908 or email us at customer_service@truckchamp.com with the details. We're here to help!
Replacements & Warranties: TruckChamp.com sells the highest quality products, most of which carry a manufacturer's warranty. Email us the details of your warranty assistance needs at customer_service@truckchamp.com or call us toll-free at 1-888-244-5908. We will take care of the problem here at Truck Champ, or put you in touch with the manufacturer of the product if the situation warrants.
Shipping Costs: We are committed to fast service at TruckChamp.com, and want you to get your accessories so you can install them right away.
We offer free shipping on all orders over $89 within the continental US (with some rare exceptions). Please call us toll-free at 1-888-244-5908 for shipping rates to Hawaii and Alaska. All of our orders are shipped FedEx Ground and most arrive in 1-4 business days after leaving our warehouse. Most orders leave our warehouse within one business day!
You are only charged a 7% retail sales tax if we ship your order to Indiana. Otherwise, no sales tax! Very rarely, some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These oversized items are not included in our Free Shipping offer.
Shipping Times: We want you to have your accessories as soon as possible. All of our orders are shipped FedEx Ground and most arrive in 1-4 business days after leaving our warehouses, most within one business day! Please call us toll-free at 1-888-244-5908 for shipping times to Hawaii and Alaska.
Order Status & Tracking: Want to know where your stuff is? Creating an account with us allows you to save certain billing information so that you're able to track the status of your orders and set your ordering preferences. If you have provided us with your email address, a FedEx tracking number will automatically be emailed to you after placing your order.
Should you ever have questions about the order status or tracking of your purchases, feel free to email us at customer_service@truckchamp.com or call us toll-free at 1-888-244-5908.
Changing or Cancelling an Order: If you find you've ordered the wrong item and need to change it or wish to cancel your order, please give us a call toll-free at 1-888-244-5908 or email us at customer_service@truckchamp.com to let us know. We'll be happy to work with you to get you the item you desire.
Safe & Secure Shopping: Keeping your personal information safe and secure is of the utmost priority at TruckChamp.com. Making a purchase at TruckChamp.com is 100% safe—we guarantee it. When we request personal information from you (such as your name, address, phone number and credit card number), it is done on our secure servers.
We are so confident in our security that we guarantee you'll pay nothing if unauthorized charges are made to your personal credit card while shopping at TruckChamp.com. Federal law limits your liability for unauthorized charges to your account. The Fair Credit Billing Act states that your credit card company (creditor) cannot hold you liable for more than $50 in the unlikely event a fraudulent charge occurs on your account. If you encounter a fraudulent credit card charge at TruckChamp.com, don't worry, we'll pay up to $50 of liability. No credit card risk—guaranteed!
In the unlikely event of a fraudulent use of your credit card at TruckChamp.com, you must notify your credit card company in accordance with its rules and procedures. TruckChamp.com only covers this liability if the unauthorized use of your card resulted through no fault of your own from purchases made at TruckChamp.com while using our secure servers.
Privacy Policy
TruckChamp.com knows that you may have concerns about privacy while shopping or surfing on the Internet. This Privacy Policy describes how we use and do not use information provided to us at TruckChamp.com, and the steps we take to protect it. This Privacy Policy only applies to information collected online.
Personal Information We Collect Online
When you make a purchase on TruckChamp.com, we ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).
You also may create an account through TruckChamp.com at any time by providing your email address and designating a unique access password. You do not need to create an account in order to visit our site or to place an order through TruckChamp.com. Creating an account allows you to save certain billing information so that you can track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card or Gift Card numbers in your account. You may change saved account information at anytime. Simply go to the My Account page, log in with your email address and password, then click "Edit or View Your Account."
Occasionally we conduct surveys and contests on TruckChamp.com. If you choose to participate in an online contest, we may request information from you that will permit us to administer the contest and notify the winner(s). In addition, we may ask for other optional survey information, such as gender, age and previous shopping experience with TruckChamp.com.
Cookies and Other Computer Information
When you visit TruckChamp.com, small text files known as "cookies" will be stored on your computer's hard drive. Cookies allow us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers and site navigation information such as your first and last visits, number of visits, shopping cart contents, and the pages you viewed on our website. Cookies also may collect certain technical information from your computer. This technical information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. The information stored in a cookie cannot be used to identify you personally unless combined with information that you have provided in connection with a purchase, setting up an account, or registering for promotional emails, contests, or surveys. Although IP addresses alone can reveal the location of your computer, we will use such information only to investigate and identify unauthorized activities.
TruckChamp.com uses session cookies to observe your navigation throughout the website for the purposes described above. You may set your Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. If you delete our cookies, you limit our ability to personalize TruckChamp.com for your next shopping visit; however, deleting a cookie will not prevent you from shopping and purchasing at our site in the future. You may also set your Web browser not to accept cookies.
Is Information Shared With Third Parties?
We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions, to deliver packages, to schedule and perform product installations and to administer service programs. We may share your information with others who help us analyze sales data, maintain our records, and provide other services for TruckChamp.com such as collect site navigation information. We also may share your information with companies that act on our behalf and at our direction to notify you of additional TruckChamp.com products and services. These companies may also conduct customer satisfaction surveys and manage other customer services and benefits for us. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.
We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.
How Will My Information Be Used?
Information collected on TruckChamp.com may be used in the following ways:
- Schedule deliveries of merchandise that you purchase online
- Create an online account for you at TruckChamp.com
- Bill your credit card for your purchases
- Confirm and track your orders
- Make your product purchased online available for In-Store Pickup at a TruckChamp.com store
- Respond to your customer service inquiries
- Provide promotional communication and other information to you, if you choose to receive them
- Offer the products you want
- Customize your shopping experience
- Improve our website design
Accessing and Updating My Information
You can access and correct information you have shared with us online if you have established an account with TruckChamp.com. Simply go to the My Account page, log in with your email address and password, then click "Edit or View Your Account" and edit or delete whatever information you wish. Do not share your TruckChamp.com password with anyone. If you have not established an account with TruckChamp.com then click the "Create New Account" button.
How Can I Decide What Promotional Communications I Will Receive?
The personal information you supply us will be added to our customer database. We may send you promotional emails about TruckChamp.com products, services or contests that we hope will be of interest. At any time, you can choose to discontinue receiving such promotional email. You can instruct us whether you want to receive such emails by removing the mark from the box indicating your preference when prompted at TruckChamp.com checkout. Additionally, each promotional email we send contains a link allowing you to discontinue future emails from us. You also may send your request to unsubscribe at any time to customer_service@truckchamp.com the email address you wish to unsubscribe. You may also call or write us as provided in this Privacy Policy in the section below. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.
Children's Online Policy
TruckChamp.com is committed to preserving online privacy for all of its website visitors, including children. TruckChamp.com is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from or sell products to children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using TruckChamp.com.
Privacy Protection
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. We also advise all TruckChamp.com employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies.
All information transmitted through TruckChamp.com is stored on our secure server. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our website, such as the Checkout and My Account features.
Linking To and From Outside Websites
TruckChamp.com sometimes provides links to other companies' websites. Unless we expressly say otherwise, a link to another website does not mean that we are responsible for, or that we endorse the content or policy of that website. When you provide information at one of those sites, you are subject to that site's privacy policy. We encourage you to read that website's policy before submitting any information if you have concerns about how information may be collected or used.
You may make a purchase from TruckChamp.com through a link from another website or search engine. You may also use an express checkout tool from another website to make a purchase at TruckChamp.com. In such an event, please be aware that both TruckChamp.com and that website or search engine may have access to certain portions of your information. Our Privacy Policy does not apply to those other websites or search engines.
I have questions — who do I contact?
If you have any questions or comments about this Privacy Policy, call us toll-free at 1-888-244-5908, email us at customer_service@truckchamp.com, or write us at:
TruckChamp.com
Attention: Consumer Affairs
1739 Cassopolis St .
Elkhart , IN 46514 USA
Please remember to include your postal address, e-mail address and phone number with your correspondence.
Additionally, if you want to opt-out of promotional e-mail communications from us, you may call, write or send your request to unsubscribe at any time to customer_service@truckchamp.com from the e-mail address you wish to unsubscribe.
Privacy Policy Changes
This Privacy Policy was posted on TruckChamp.com on July 15, 2010. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will provide notice of the change on TruckChamp.com.
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